‘Mind the Gap’ — Develop Cultural Competence

The alleged “skills gap” dominates conversations about the relationship between education and work. Peter Smirniotopoulos and his co-author Natalie Pregibon offer an insightful analysis and some solid recommendations for how we might better prepare students for the demands of the workforce, today and tomorrow. One thing I really like about Peter’s approach is his uncompromising insistence on the value of creative thinking. Read Peter and Natalie’s series, Public Education and Job Readiness, here. Peter and Natalie were also recent guests on my radio show, Trading Fours with Drs. Modeste & Wes. You can listen to the show by clicking here.

Content is Crap (S/O to Greg Satell)

My classrooms are laboratories for engaged discussion and the development of new ideas. ConversationMy hope is that this will lead to an informed understanding of the content under scrutiny and also more meaningful and smarter work lives and civic engagement. I am passionate about educating. In my mind, the practical application of knowledge, can’t be beat. Over 20+ years of educating, I’ve put in the “deliberate practice” of 10,000 hours. What’s this mean? In part, it means the content I deliver doesn’t suck.

Why is THAT important?

In “Content is CrapGreg Satell tells the story of Ed Catmull who, as president of Pixar films, was committed to moving the films from “suck to not-suck.” This is important because Catmull wasn’t just looking for a gimmick to trick more people into seeing his films. As Greg notes, Catmull wasn’t merely seeking an audience” he wanted to “share something important with the world.” For all my love of content — American culture & jazz, ethnic studies  — “content” as Greg notes “is crap.”
But academics are genuinely delighted by content. We spend decades studying our fields of interest and by the time we reach the dissertation level, we have narrowed our chosen fields to an esoteric spot in the universe that no one else has considered in exactly the same way. Academics are the most blase entrepreneurs.

Here’s the thing — the content we find so fascinating sucks to most of the world. The way to salvage not just our egos but our beloved fields of inquiry from extinction, is to deliver the content is such a way tBoringhat connects us with the audience, that creates an emotional link between the content and something meaningful in their lives. We must create not just a new audience for our ideas but “share something meaningful with the world” which necessarily requires pushing beyond classroom walls. We must “mind the gap” between disciplinary specificity and the pragmatic demands of life outside the academy.

Education and Employers

A recent Guardian article lamented the state of economics education. Students and employers are struggling to see the relevance of skills honed in class because theoretical models fail to impress beyond the classroom. “Employers complain that recent economics graduates, while being technically proficient, know very little about the real world. Lacking knowledge about the historical backgrounds, institutional details and political idioms of real-world economies, they end up being idiot savants – they can manipulate most complicated mathematical models but cannot translate their insights into business strategies and economic policies in the real world.” — Ouch!

Disconnect

Here’s another biting critique: “When graduate economists do have something to say about the real-world economy, their advice is incomprehensible to noneconomists – and noneconomists make up almost all their audience.”

How do we Bridge the Gap?

First, educators must educate as if most students will not pursue PhDs (because most don’t). Second, academics must write for non academics. Since tenure is growing ever more elusive, this is practical because it’ll help academics secure jobs beyond the academy. Those scholars seeking to spread messages and educate the public broadly through MOOCs and/or social media (blogs, video blogs, Twitter, Facebook, radio programs, etc.) democratize education and include the global masses by using language that is easily understood. Third, seek professional viability beyond the academy — please.

You’re on your own!

According to the Guardian article, students in Norway were told by professors, their role was to offer “an analytical framework” for the material and students themselves would “have the rest of [their] lives to learn about current affairs.” This is such a cop-out. The aura of elitism is used to obscure poor pedagogy, lack of creativity, or just plain laziness. However, as hierarchies go — “‘pure’ research is more prestigious than applied or policy-relevant research, and research is more important than teaching. So, the more detached from the real world your work is, the higher up in the intellectual hierarchy you are.” Higher Ed is responsible for its own marginality, is doing its part in maintaining the status quo, and is abdicating its responsibility to prepare students for the future.

The Necessity of Mess  

This is no surprise. Our cultural quest for increased efficiencies (think Six Sigma), has led to hyper specialization, the mechanization of human beings, and the devaluation of emotional connections. We seek linear explanations and simple dichotomies to explain complex phenomena. Regarding education in economics, the Guardian writes, “In the past, economics was taught as a series of interrelated debates about competing theories and the different policy recommendations of those theories. Imprecise, even messy, but useful.”

In economics, the most popular reform proposal is “The introduction of mathematical models of complex nonlinear systems – the kinds of models which, at least with hindsight, might have predicted the 2008 financial crisis.” This is great but without practical application, this will be — yet another — theoretical model. Lively debate, interactive class assignments, collaborative projects that involve field work, and actively engaging social media to disseminate and test ideas are just some of the ways that will make the experience of learning economics (and all fields) meaningful and practical. Let’s transfer this pedagogical approach beyond the classroom to the workplace and boardroom.

The swing of things

John Coates wrote a really insightful NYT Sunday Review article, “The Biology of Risk.” In a nutshell, he likes the idea of uncertainty in markets because it teaches us — via practical experience — to be agile and creative. If our bodies are physiologically conditioned to respond to stress such as that caused by volatility; then, reducing change leads to a reduction in our ability to respond effectively to stress. The result? More and more devastating bubbles.

Coates explains, “Under conditions of extreme volatility, such as a crisis, traders, investors and indeed whole companies can freeze up in risk aversion, and this helps push a bear market into a crash.” StressCompanies, however, have no coping mechanism. Fortunately, we have the blues and jazz — cultural coping mechanisms with built-in features like call and response, swing, and improvisation that endow practitioners to manage change confidently and even gracefully.

MurrayAccording to Cultural Historian Albert Murray, “what is ultimately at stake” in a moment of crisis “is morale, which is to say the will to persevere, the disposition to persist and perhaps prevail; and what must be avoided by all means is a failure of nerve.” (Stomping, 10) Seizing up is not an option. Coates notes, “risk aversion” [amongst traders and the like] “occurs at just the wrong time, for these crises are precisely when markets offer the most attractive opportunities…” Indeed, we need people who are agile, who can respond reflexively and creatively to changing conditions. Murray’s explanation of a musical break is relevant to, at least, those working in finance. On dealing with uncertainty, he writes: it’s a matter of “grace under pressure, creativity in an emergency, continuity in the face of disjuncture. It is on the break that you are required to improvise, to do your thing, to establish your identity, to write your signature on the epidermis of actuality which is to say entropy.” (Blue Devils, 95) But you can’t just read Murray’s writing, you have to apply his theories practically and develop a trained, reflexive, response to change. If you want your business to swing, develop cultural competence.

The similarity in thinking expressed in Coates’ 2014 NYT article and Murray’s 1974 nonfiction text belies the 40 year time difference. There’s been a gap between theory and practice for decades, at least. What’s more, the notorious racial segregation in the United States is compounded by the segregation of ideas — science and technology are necessarily divorced from music and culture — and this hurts us all. What we need is an integrated approach to educating; the practical application of Murray’s 40 year old ideas in realms beyond the art and humanities and in forums beyond the traditional classroom and stage. We must mind the gap between theory and practice, bridge it and (perchance) close the skills gap. Educate holistically and move from crash to swing.

 

Jazz & the State

Mark S. Weiner was our guest on the March 7, 2014, episode of Trading Fours with Drs. Modeste & Wes. Mark’s most recent book, The Rule of the Clan, is a really smart read; insightful, and filled with the intellectual provocations suggested by his title via the word “clan” and the idea that its ability to “rule” itself (and perhaps us?) is something we should think about carefully.

The idea is that in the presence of a weak State, extended kinship groups (clans) provide necessary protections, resources, and assistance for its people. The role of the State, then, is to integrate into these groups — via laws, enforcement, myriad resources, opportunities, and assistance — in such a way as to present an attractive alternative to clan rule. In liberal societies, the goal is to “liberate” or remove barriers to individual self-expression. So, the laws, resources, etc., are ideally intended to facilitate the process by which individuality is realized, actualized.

This is what jazz does. What you see on the bandstand, what you hear when you listen to jazz, is the process of granting individual self-expression via improvisation within a group. So, liberal society requires diverse voices and structures that enable the freedom of self-expression.

The agreement amongst musicians, the social contract, if you will, is that each person has decided to enable the freedom of self-expression — “we will help each other and won’t get in each other’s way” — is the unstated mantra of the jazz band.

During the Cold War, jazz was viewed as a stealth weapon precisely because if its ability to entice people with the possibilities inherent in the freedom of self-expression. Jazz music represented democracy, literally and metaphorically; and during the ideological standoff between communism and its foe, jazz musicians and their fans were considered threats to a more orderly way of life. Makes sense, jazz and democracy are messy. When everyone has a voice that is deemed valid for meaningful participation on the bandstand and/or in civic, judicial, political, and executive processes; then, decision-making is complicated and can be slow, tedious, and costly. Authoritarian regimes can seem utopian by contrast.

Jazz is Hard. Democracy is hard. Integration is hard.
Clans offer comfort and security, until they don’t. Deep loyalties can mask abuses of every kind, limit or obscure opportunities, and otherwise veil potential. When the State is weak, corruption reigns, and abuses of every kind are rampant. Deregulation is a great idea, until it isn’t. Sure, liberating markets is great but when the effort feeds on itself; we can easily revert to closeted activities — nepotism, sexism, racism, etc., — that erode progress and undermine not only the economy but the strength of liberal society. Integration encourages transparency, revealing activities that might otherwise remain hidden. This inherent checks & balances system makes democracy hard all over again. A strong State promotes and protects individuality. Dr. Wes said it best on Friday’s show, [Duke Ellington would], “enable members of his band to be their best selves—and as a result, by the way, very few people wanted to leave his band.” Where jazz goes; so, too, goes democracy. Let’s swing.

“Super Competence” and the Death of Management

“It is easy in the world to live after the world’s opinion; it is easy in solitude to live after our own; but the great man is he who in the midst of the crowd keeps with perfect sweetness the independence of solitude.” — Ralph Waldo Emerson, “Self-Reliance” (1841)

“Excessive reverence for the romantic illusion of “original thought” is the most fraudulent and destructive element in the institutionalized process of jazz education.” — Chuck Israels

It’s always a pleasure to hear Wynton Marsalis tell the stories of his life, music, and growing up in jazz. His raspy voice suggests a life well lived and his tall tales are captivating and seem decades old, even if he’s recounting yesterday’s trip to the grocery store. In a recent interview at a multinational finance firm before a crowd of nearly 1,000, Wynton shared insights on the relationship between jazz and business. Here are some of my takeaways:

Interdisciplinarity
Wynton has played many different styles of music but his accomplishments in classical and jazz are known best, likely because he’s won nine Grammy Awards (a few in each genre). Wynton’s training and practical experience in music are marked by interdisciplinarity, he moves seamlessly through perceived sonic divisions; an effort that requires intellectual agility, technical prowess, and talent.

As Innovation Thought Leader Scott Anthony explains (taken from his book, The Silver Lining):

“A good way to visualize what is required is to think about what a classically trained musician needs to do to become a world-class jazz musician. The musician has the right foundational knowledge and practical ability to make the transition. Continuing to play with accuracy and following principles of good musicianship continues to be important. But the transformation-seeking musician has to stop certain behaviors, such as following carefully laid out scripts displayed in music scores. The musician has to change the way he uses his ears. Instead of listening to ensure that everyone is playing in synch with each other, a jazz musician listens for unexpected changes. Finally, the musician has to start a new behavior—improvisation based on his personal synthesis of a variety of music styles. The transformation is possible. Jazz greats such as Wynton Marsalis, Herbie Hancock, Scott Joplin, and Shirley Horn were classically trained musicians. But it requires careful thinking and hard work.

Similarly, for leaders to move from the business equivalent of classical music (operational effectiveness) to jazz (innovation) there are things they need to stop, do differently, and start. Specifically, companies have to stop some innovation efforts to free up time and money for transformation (Chapter 2). They have to do more with less by improving the productivity of individual innovation initiatives and broader innovation programs (Chapters 3-6). They have to start focusing more intently on value-seeking customer segments (Chapter 7). Individuals need to start driving personal reinvention so they have the fluidity to master increasingly common paradoxes (Chapter 8).”

Scott thinks like a musician. The work of innovation requires thinking differently, liberating oneself from mental barriers such as tradition or formal training, and having the courage and agility to navigate uncertain terrain.

Jazz band clip art

As Wynton talked about key tenets of jazz — the blues, swing, and improvisation — I thought about how these qualities encouraged creativity and might lead to innovation.

The Blues
In jazz, this is better described than defined but in general, the blues is the feeling of longing that permeates the music. It’s a hybrid form — already interdisciplinary — “a synthesis” says Albert Murray, “of African and European elements, the product of an Afro-American sensibility in an American mainland situation.” (Stomping 63) As a hybrid entity, the blues captures the opposing elements (African and European) that yields the “unexpected changes” Scott mentions above. The blues musician actively synthesizes opposing elements when he plays, compounding the totality of his experiences.

Billie Holliday

The blues is not a verbal music, no matter the lyrics involved. Instead, the blues is marked by vocal nuance. This is important to note because in a culture that privileges systems of efficiency and quantitative data, the blues is a reminder of the liminal space between human error and possibility and indicates the inadequacy of precision and disciplinary specificity to yield comprehensive results. In its exactitude, specificity is limited; the blues, by contrast, is broad. So, words and phrases aren’t necessarily articulated with precision; they are bent, pulled, prodded, as vocal ambiguity drives the emotions expressed, capturing a wider range than precise musical articulation can allow.

In business, the blues can be thought of as the angst that arises from combining quantitative and qualitative data. By considering quantitative data in the context of qualitative data — the information we gather via observation, judgement, professional insights, experience, feeling — we enter the realm of uncertainty. We are challenged to move away from the objective markers of knowledge, interpret the data, trust our judgement, accept the consequences therein, and exhibit courage by managing the associated ambiguity and emotional duress. While systems of efficiency have been great for providing us with objective measures and have served as guideposts we can rely on for analysis; they have eroded our confidence in using judgement and common sense and have left us ill-equipped for functioning autonomously.

Data image

As Management Professor Richard D. Johnson of SUNY Albany suggests in a recent Harvard Business Review post, “Along with better data, we need to develop a more nuanced view of human qualities and human potential.” He asks, “Can we not only accept, but embrace, that some behaviors may not be reducible to easily quantifiable metrics, and that no amount of data can fully capture all of your, or my, best performance qualities?” In summary, “In a world that is increasingly driven by quantitative analyses of employees and performance, we need to find ways to efficiently incorporate both the quantitative and qualitative aspects of performance.” Musician educator Chuck Israels also observed, “An inability to deal with the selection of un-predetermined passages” in music students. The obsession with precision is ruining our ability to think creatively. This holds true is business too. A recent McKinsey study found, “Once the trainers looked below the surface, they discovered that these leaders, though highly successful in their fields, were instinctively uncomfortable and lacking in confidence when conversations moved beyond their narrow functional expertise.” Ivy league education notwithstanding, we are afraid to go off script.

Swing
Wynton described swing as cooperation. We work with one another, cooperatively, to achieve a common goal. We help each other. Swing helps us understand our shared humanity; we rely on one another to achieve goals, to progress. Teamwork, group work, and such require our efforts to be cooperative or collaborative. You should read Joel Dinerstein’s book, Swinging the Machine. Think about how Henry Ford’s conveyor belt represented the automation in US culture during the Swing era and then consider the complexity represented by social media and the ways in which it has reshaped work today. As Carl Stormer says, work is looking a lot like jazz; which, as Martin Mueller of the New School for Jazz & Contemporary Music, says should be expected because jazz is a modern music — always in sync with the rhythms of our contemporary lives. We need training in how to solve complex problems with creative thinking.

Improvisation
Musician and educator Chuck Israels suggests that the problems of note selection be minimized in the early stages of learning to improvise. In this way, “deeply ingrained performance habits can be developed which will withstand the added strain of the “real time” problem of choosing what to play.” He tells us, “A separation of elements may be necessary in order to gain control of all that must eventually be integrated into the highest level of the improviser’s art.” Carl Stormer’s line, “Control is for beginners” is on point. Those who are inexperienced must follow rules habitually until these become reflexive responses. Israels notes, “Nothing is so well prepared as a great ‘spontaneous’ performance.”

Super competence

I was most intrigued by Wynton’s use of the term, “super competence” to describe improvisation. I’ve long understood improvisation as “the ultimate skill” demonstrating such mastery of a skill that its execution is not simply carried out but played as in being done, not only confidently and effortlessly but with a “dancer’s grace under the pressure of all tempos.” (Hero 25)

But “super competence”suggested something else — that talent need not be exceptional; one can be “good enough” and still improvise. That’s great news! It means most of us — if we work hard and apply ourselves — can improvise. We are capable of self-guided, independent work. This means we don’t need to be micro managed but can, instead, carry out duties sans oversight once we achieve the habits that make our actions reflexive.

Superhero

This democratizes the realm of improvisation, a highly coveted skill. This means the average worker can learn a set of skills and, in time and practice (yes, practice, as in what musicians do), become good enough to work unattended. As the McKinsey report I mentioned earlier indicates, “Focusing on context inevitably means equipping leaders with a small number of competencies (two to three) that will make a significant difference to performance.”

Ralph Waldo Emerson

Ralph Waldo Emerson’s 1841 essay, “Self-Reliance” articulates the angst of the struggle to articulate individuality amidst the crowd. Certainly, this is our struggle. We want workers who are competent and confident enough to work without continuous oversight or affirmation but who also stay focused on a larger goal. We want workers who know their jobs so well their actions and responses are reflexive and look like play. When we have a group of self-guided employees whose work looks like play, they will have mastered self-reliance, self-management, self-governance (to address Emerson’s concern) and super competence.

Is super competence the death of management? 

Elephant Sperm Banks — Good Idea for Business & for Jazz

“Inbreeding presents real problems… [and it] isn’t just a problem for captive elephants” – it’s a problem for businesses and is an often-sited critique of jazz. Scott Anthony delves into his discussion of “innovation inbreeding” by using the example of Jackson, a Pittsburg area elephant who has sired so many calves in the US there is concern that the gene pool is homogenous and the species is at risk. Scientists want to create a sperm bank so as to diversify the gene pool in the creation of future calves. You see, whether in elephant sperm or in business, homogeneity (across sectors, within divisions, in the talent pool, etc.) is a bad thing. In business “inbreeding” occurs – when “innovation efforts are consistently led by the same group of people who have lived their life within the company.” In jazz, so the critique goes, “inbreeding” takes the form of musical stagnation and institutionalization.

Inbred businesses

Businesses seeking to retain or initiate their presence in established or emerging markets face a problem of integration. People stick to what’s familiar, it’s a herding mentality that provides psychological comfort through homogeneity. Valerie Gauthier notes managers in today’s globally interconnected businesses “feel a constant tension between the need for agility… and the quest for purpose, direction, and meaning.” They flounder, sensing the need to do something different but are unsure about just what to do and how. Their angst, she notes, “leads to irrational and erratic behaviors.” Yet it is this very tension that encourages the innovation necessary for business success, especially in the midst of ever-changing conditions. Managers not accustomed to hybridity in the workplace “gene pool” develop symptoms of neurosis and are indicators of systemic damage or worse, financial extinction. They need cultural coping mechanisms.

Hybridity in business

In “Learning How To Grow Globally” Christopher Bingham and Jason Davis use a “Soloing vs. Seeding” analogy to illuminate the differences between homogeneity and hybridity. Soloing and seeding represent direct and indirect approaches to learning respectively. Businesses need both. The soloing arm tends to realize financial success faster; while seeding yields slower growth initially but performs better long-term. Blending these approaches to create a hybrid seed (see, we’re back to elephant sperm) would seem to strengthen the company overall while also maximizing the talent pool. Moreover, a combination approach allows both a full-scale unified effort as well as a small group concentrated effort, a nimble arm to meet specific demands. In botany as with elephant sperm, the cross-pollination of ideas creates hybrid seeds that are resilient; they are better able to handle shifts in the (financial) environment such as wind gusts (wild market swings), tsunamis (depressions and recessions), and earthquakes. Growing globally will require adaptability to changing conditions.

Stagnant Jazz?

The Jazz at Lincoln Center Orchestraand its institutional home come under regular attack for being unimaginative and restricted in their programming – homogenous. Eric Porter’s, What is This Thing Called Jazz??, offers a thorough overview of various critiques noting, the organization and its music “became a lightening rod for conflict, stemming from the attempt to craft a jazz cannon, from personnel decisions made regarding the Lincoln Center Jazz Orchestra, and from personality conflicts between major players at Lincoln Center and the jazz press.” As the Artistic Director of the JLCO Wynton Marsalis has often been condemned for “cultural gatekeeping” and espousing the “ideologies of social and cultural conservatism and neoliberalism”; and likewise, his music has been critiqued for being dated.

The charges are not without merit. You see, when cultural osmosis (like cellular osmosis) is thorough, the entity loses its apparent “two-ness” and becomes a singular new entity. So, as the ensemble performs in its characteristic swing style; tightly woven instrumental sections move convincingly through the score with locomotive power, difference gives way to the riveting dynamics, and the steady rhythm suggests automation. However, we must remember, the score is likely to have been arranged specifically for the performance; meaning, it is already a departure from the original. Also, solos are always current on the night they are performed; they are not written down and so cannot be repeated verbatim from night to night. Innovation is inherent within these conditions and the response to changing conditions is reflexive.

Change, Grow & Be Stronger…

Jackson’s efforts notwithstanding, the scientists in Pittsburg, businesses and jazz musicians know – hybridity is a good thing. Enduring long-term means coalescing disparate parts and making a whole, new thing. Call it what you will – cultural osmosis, hybridity, integration, diversity – when we are made to move beyond our comfort zones, we adapt, change and grow.

Collective Improvisation

The clip I’m attaching to this post is an example of collective improvisation (listen closely for this beginning at 2:45s); everyone is playing a different take on the melody at the same time – sonic hybridity.